Frequently Asked Questions

  • How to Open an AirStarLink Account?
    Enter your email address and mobile phone number, then complete the verification code input to register. After logging in, finish the enterprise authentication, and you will have your multi-currency corporate account. The entire process usually takes 1-2 working days for review.
  • Can account groups and user permissions be customized?
    In the enterprise backend, you can customize account roles and permissions according to your needs, and invite sub-accounts to jointly use and manage your account.
  • How does AirStarLink operate?
    It enables enterprises to move, manage, and optimize funds by acting as an end-to-end payment service provider. We empower businesses to accept online payments and disburse funds to their entities and customers through a range of payment methods and integration options.

    To help merchants accept as many legitimate payments as possible while preventing fraud, we offer tools for intelligent acceptance, authentication, and fraud detection. With these tools, businesses can strike the right balance between risk mitigation and payment acceptance that fits their specific needs.

    We also help our merchants route funds flexibly, keep them informed of payout and payment balances across all regions and currencies, and enable them to manage these payments through a single dashboard.
  • Is AirStarLink easy to integrate?
    We offer a range of integration options, including hosted payment pages: a simple integration method that allows businesses to provide us with payment information, which we use to generate a link that redirects customers to the hosted payment page.

    All our integration methods are supported by detailed technical documentation, API references, and FAQs, with a dedicated support team available to assist merchants with their inquiries.
  • How reliable is AirStarLink's platform?
    The platform is built with proprietary technology and features high resilience. It comes with self-healing capabilities that enhance scalability and optimization, enabling the platform to deliver reliable uptime.

    As a native platform, we fully leverage availability zones. This significantly reduces redundancy and enhances fault tolerance. In other words, in the event of a failure—whether due to hardware issues, software malfunctions, network outages, cyberattacks, or even natural disasters—our platform is designed to automatically reroute to a different functional availability zone.

    ‍ We leverage technology in innovative ways to make our platform a reliable partner throughout your business journey.
  • In which markets does AirStarLink operate?
    AirStarLink is a global payment service provider that supports enterprises worldwide in opening accounts.

    Our platform supports over 150 processing currencies, enabling enterprises to avoid cross-border fees and reduce foreign exchange costs.

    We also offer extensive local support through 19 offices around the globe. Our experts can help you grow your business globally or streamline your payments—no matter where you are, no matter when you need us.
  • How to use AirStarLink's corporate card?
    We support enterprises in issuing corporate cards in bulk or authorizing employees to apply for cards independently, with enterprises managing the fund usage of corporate cards in a unified manner.